JACE ONLINE – Frequently Asked Questions

JACE ONLINE was founded by our customer representatives with 10 years in the e-commerce industry. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most trusted online payment methods available today.

Our team of customer service representatives is standing by to assist customers every step of the way – from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by sending an email to info@jaceonline.com and include your order number, we will reply to you within 24 hours.

An item that is not on hand and needs to be prepared for a period after the order is placed. We offer you a special discount for these exclusive Pre-Order new items.

Payments & Shipping

JACE ONLINE accepts secure payments via PayPal, Visa, MasterCard, American Express, and After Pay.

Yes. JACE ONLINE accepts fees for taxes and shipping.

JACE ONLINE accepts currency in US Dollars. 

The standard shipping cost is $5.99 plus taxes at 8.25%.   Express shipping cost is $18.99.

Users are able to track orders by accessing “Orders” then select “Track”

If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number. Just contact us by clicking the email: info@jaceonline.com.  We will reply to you within 24 hours.

Refunds and Returns

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.

Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.

JACE ONLINE provides the option to opt-out of future messages at the bottom of every email we send.

If you signed up for JACE ONLINE using your Facebook ID you may turn off JACE ONLINE Facebook privileges using your computer or mobile device.

On your computer, visit http://facebook.com/settings/?tab=applications. Then select the “X” on the JACE ONLINE icon.

On your Facebook app, just choose “Account Settings” in the menu. Then choose “Apps” -> “JACE ONLINE” -> “Remove JACE ONLINE”

Contact Us

Our customers’ satisfaction is always our first priority. If you have any questions, suggestions, or concerns, please contact us by sending an email to info@jaceonline.com.  We will reply to you within 24 hours.